SpinPKR Privacy Policy

1. Who We Are

SpinPKR operates the online casino platform available at spinpkr.pro. When this Privacy Policy refers to "SpinPKR", "we", "us" or "our", it means the entity responsible for operating the SpinPKR platform and processing your personal data in connection with your account and gameplay.

This Privacy Policy applies to all personal data collected through the SpinPKR website, the SpinPKR Android APK, the iOS progressive web app, and any communications between you and our support team. It covers every registered player and every visitor who browses the platform, whether or not they hold an account.

SpinPKR is designed specifically for players in Pakistan. All payment processing, customer support and platform operations are oriented around the Pakistani market, and we are aware of our responsibilities in handling the personal data of Pakistan-based users with care and transparency.

2. Data We Collect

We collect personal data in several ways — information you give us directly, information generated by your use of the platform, and in limited circumstances, information from third-party services we use to operate the platform. Here is a breakdown:

Information you provide to us:

• Registration details: full name, date of birth, email address, mobile number.
• Identity verification documents: CNIC, passport or other government-issued photo ID, and proof of address when required for KYC.
• Payment information: the payment method type you use (e.g. JazzCash, Easypaisa, Raast, bank transfer, card) and transaction reference numbers. We do not store full card numbers or mobile wallet PINs.
• Communications: messages, chat transcripts or emails you send to our support team.
• Responsible gaming preferences: deposit limits, session reminders or self-exclusion settings you configure.

Information collected automatically:

• Device and technical data: IP address, browser type, operating system, device model.
• Usage data: pages visited, games played, session duration, betting patterns and lobby navigation behaviour.
• Cookie data: see the Cookies section below for full details.

3. How We Use Your Data

SpinPKR uses your personal data only for legitimate, clearly defined purposes. We do not use it in ways you would not reasonably expect given the nature of a casino platform. The main purposes are:

• Account management: Creating and maintaining your SpinPKR account, verifying your identity and age, and managing your preferences and settings.
• Processing payments: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Transaction records are retained as required.
• Providing gameplay: Delivering casino games, live dealer content, jackpot slots and instant-win titles. Usage data helps us optimise game delivery and loading performance across different devices and network conditions in Pakistan.
• Fraud prevention and security: Monitoring transactions and gameplay for unusual patterns, verifying that accounts comply with our one-account-per-person rule, and protecting against money laundering or other financial crime.
• Customer support: Handling your queries, complaints and disputes using the information you provide and your account history.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and applying the limits or tools you have set for yourself, including deposit caps, session reminders and self-exclusion.
• Marketing communications: Sending you information about bonuses, promotions, new games and seasonal offers (such as PSL-season specials) — but only if you have opted in. You can opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players navigate the lobby, which games are popular and where the user experience can be improved.

4. Legal Basis for Processing

Every instance of personal data processing at SpinPKR rests on a clear legal justification. The main grounds we rely on are:

• Performance of a contract: Processing your registration details, payment data and gameplay activity is necessary to provide the SpinPKR service you have signed up for. Without this data, we cannot run your account.
• Legitimate interests: Fraud prevention, security monitoring and platform analytics are carried out on the basis of our legitimate interests as a business — provided those interests do not override your rights.
• Legal obligation: Identity verification, transaction record-keeping and anti-money laundering checks are required by law and industry standards. We process data for these purposes regardless of consent.
• Consent: Marketing communications, optional personalisation features and non-essential cookies are processed only where you have given clear, informed consent. You can withdraw consent at any time.

5. Sharing Your Data

SpinPKR does not sell, rent or trade your personal data. We share it only in the limited circumstances described below, and always with appropriate safeguards in place:

• Payment processors: We share necessary transaction data with JazzCash, Easypaisa, Raast and other payment providers to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with us.
• Identity verification providers: If you are required to complete KYC, your documents may be processed by a third-party verification service. These providers are contractually bound to use your data only for verification purposes.
• Game studios: Our casino game providers may receive technical data (such as session identifiers) necessary to deliver gameplay. They do not receive your personal contact details or payment information.
• Fraud prevention and compliance services: We may share data with anti-fraud and anti-money laundering service providers where we have grounds to suspect financial crime.
• Legal authorities: We may disclose your information to law enforcement or regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of our users or the integrity of the platform.
• Business transfers: In the unlikely event of a merger, acquisition or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We do not share your data with advertisers, data brokers or any third party for the purpose of targeting you with advertisements on other platforms.

6. Cookies and Tracking

SpinPKR uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is what each type does:

• Essential cookies: Required for the platform to function. They keep you logged in, maintain your session security and remember your language and currency preferences. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about which pages and games are most visited, how long sessions last and where errors occur. This helps us improve the platform experience for all Pakistan players.
• Functional cookies: Remember your optional preferences — such as your preferred game category, lobby layout or notification settings — so you do not have to reset them every visit.
• Marketing cookies: Used only with your consent to track which promotions you have viewed, so we can avoid showing you the same offer repeatedly. We do not use these cookies to track you across unrelated third-party websites.

You can manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not prevent you from using SpinPKR, though some preference features may not function as smoothly.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, as required by our legal and compliance obligations. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for as long as required by applicable identity verification and AML obligations, typically five years from account closure.
• Support communications: Chat logs and email correspondence are retained for up to two years from the date of the last interaction.
• Marketing data: If you have opted out of marketing, we retain a record of your opt-out indefinitely so we do not accidentally contact you again.
• Technical and usage data: Aggregated, anonymised usage data may be retained indefinitely for analytical purposes, as it cannot be linked back to any individual.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be associated with you personally.

8. Your Rights

As a SpinPKR player, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary friction:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For some data (such as your registered name or date of birth) we may ask for supporting documentation.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you can ask us to delete your personal data. Note that we may be unable to delete data we are legally required to retain, such as transaction records.
• Right to restrict processing: You can ask us to pause processing of your data in certain situations, such as while a complaint is being investigated.
• Right to object: You can object to processing based on our legitimate interests, and to receiving direct marketing communications, at any time.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team with your account details and a description of your request. We will respond as quickly as possible and in any case within 30 days.

9. Children's Privacy

SpinPKR is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we conduct identity verification checks to confirm that players meet the minimum age requirement.

If we become aware that personal data has been collected from a person under 18, we will immediately close the relevant account and delete the associated data. If you believe a minor has registered on SpinPKR, please contact our support team straight away so we can take action.

We encourage parents and guardians to use parental control tools to prevent underage access to online gaming platforms. SpinPKR supports responsible gaming and takes its age-restriction obligations seriously.

10. Security Measures

Protecting your personal data is a core operational priority at SpinPKR. We have implemented a range of technical and organisational security measures, including:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and payment references.
• Strict access controls ensuring that only authorised staff can access player account data, and only when there is a legitimate business reason to do so.
• Regular internal security reviews and monitoring for unusual access patterns or data breaches.
• Two-factor authentication options available to players to secure their own accounts.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, please contact our support team immediately so we can secure it. We also recommend using a unique, strong password for your SpinPKR account and not sharing it with anyone.

In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected players as quickly as practically possible and take all necessary steps to contain and remediate the incident.

11. Third-Party Services

SpinPKR integrates with a number of third-party services to deliver its full range of features — including game studios, payment processors, identity verification providers and platform analytics tools. While we take care to work only with reputable providers and require them to handle data responsibly, we are not responsible for the privacy practices of third-party services that operate under their own separate privacy policies.

Our casino game library is powered by certified third-party game studios. When you play a game, the studio's software may collect technical session data (such as round identifiers) to deliver gameplay and calculate outcomes. This data is used purely for game operation and does not include your personal contact or payment details.

SpinPKR does not embed social media plugins, third-party advertising networks or cross-site tracking technologies that would allow your browsing activity on our platform to be monitored by unrelated third parties.

12. Changes to This Policy

SpinPKR may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or a platform notification.

We encourage you to review this policy periodically so you are always up to date with how your data is handled. Continued use of SpinPKR after changes have been published means you accept the updated policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We are available 24/7 and aim to respond to all privacy-related enquiries as a priority.

You can reach us at: [email protected]

You can also visit our FAQ page for quick answers to common questions about accounts, payments and data. For questions about our Terms of Service, see our Terms and Conditions page.